Last updated: 21 August 2026Terms of Service
E-STEPS s.r.o. Company ID No.: 28206711 Registered office: Dlouhá 715/38, Staré Město, 110 00 Praha, Czech Republic Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 132717
Operator
These Terms of Service ("Terms") are issued by: E-STEPS s.r.o., a company incorporated under the laws of the Czech Republic, with its registered office at Dlouhá 715/38, Staré Město, 110 00 Praha 1, Czech Republic, Company ID No. 28206711, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 132717 (file No. C 132717/MSPH) (the "Company"). Contact: [email protected] Tel.: +420 735 633 649 Website: www.estepsglobal.com
2. Scope of the Terms
2.1 These Terms govern access to and use of the Company's website ("Website") and the general conditions under which the Company provides business, administrative and procedural consulting services, intermediation services and other Services described in these Terms. The Company does not provide regulated legal services reserved by law to advocates, notaries, tax advisers or other authorised professionals. 2.2 These Terms apply to Clients who are entrepreneurs ("B2B Clients") and consumers ("Consumers") within the meaning of applicable Czech law. 2.3 Where the Company and a Client enter into a separate written agreement, engagement letter, order, statement of work or other contractual document concerning specific Services, that document shall govern the relevant contractual relationship to the extent of any inconsistency. 2.4 A contractual relationship is established when the Company confirms the Client's order or otherwise accepts the Client's offer, as applicable. A general enquiry or request for information submitted through the Website does not, by itself, constitute an order or create a contractual relationship. 2.5 Where the Company acts as an intermediary under Article 4.2(b) or 4.2(e), the Client's contractual relationship with the Company for the Company's own Services ("Contract A") is separate from the Client's contractual relationship with the relevant Licensed Provider for the underlying regulated or professional service ("Contract B"). These Terms govern Contract A only. Contract B is governed by the terms agreed between the Client and the Licensed Provider. The Company is not a party to Contract B and does not assume liability for the Licensed Provider's performance under Contract B, without prejudice to the Company's own liability for its own acts or omissions.
3. Definitions
For the purposes of these Terms: "Client" means any natural or legal person requesting or receiving Services from the Company. "Consumer" means a Client who, when concluding and performing the contract, is not acting within the scope of their business or professional activity. "Entrepreneur" means a Client acting within the scope of their business activity. "Services" means services provided directly by the Company under these Terms, including business, administrative and procedural consulting, administrative assistance, intermediation services in connection with company formation and incorporation, intermediation services in connection with the opening of a bank or payment account, and representation before public authorities where such representation may lawfully be provided by the Company on the basis of a valid power of attorney. "Licensed Provider" means an appropriately authorised professional, regulated entity or service provider legally entitled to provide the relevant regulated or professional service, including, where applicable, a notary, advocate, company-registration service provider, bank or payment institution. "Website" means the Company's website through which information about the Company and its Services is made available and, where applicable, Services may be requested.
4. Nature of the Company's Activities and Scope of Services
4.1 The Company operates under a free trade authorisation covering activities not listed in Annexes 1 to 3 of the Czech Trade Licensing Act, including consultancy and advisory activities and the preparation of expert studies and assessments. 4.2 The Company provides Services in the following areas: (a) business, administrative and procedural consulting and assistance, excluding regulated legal services; (b) intermediation services in connection with company formation and incorporation, including limited liability companies, whereby the Company introduces the Client to a Licensed Provider; (c) administrative assistance; (d) representation of the Client before public authorities, including tax authorities, on the basis of a power of attorney granted by the Client, provided that such representation may lawfully be provided by the Company and does not constitute a regulated professional service; and (e) intermediation services in connection with the opening of a bank or payment account, whereby the Company introduces the Client to a Licensed Provider such as a bank or payment institution. 4.3 In connection with Article 4.2(b) and 4.2(e), the Company's role may include: (i) collecting information and documents supplied by the Client; (ii) organising and forwarding such information and documents to the Licensed Provider; (iii) communicating administrative information between the Client and the Licensed Provider; (iv) arranging contact and coordinating the process; and (v) introducing the Client to the Licensed Provider. The Company does not provide legal opinions, legal representation, regulated legal advice or other regulated professional services reserved by law to authorised professionals. The Company does not itself open, hold or operate any bank or payment account on behalf of the Client. 4.4 Where a matter requires regulated legal, notarial, tax or other professional services, the Client shall be referred to an appropriately authorised professional. 4.5 The Company does not itself provide regulated investment services, asset management, banking services, payment services or other regulated financial services requiring authorisation. Where the Company introduces a Client to a Licensed Provider for the opening of a bank or payment account under Article 4.2(e), the underlying banking or payment service is provided directly by that Licensed Provider and not by the Company. 4.6 Nothing in these Terms shall be interpreted as stating or implying that the Company holds a professional licence or authorisation that has not actually been granted to it. 4.7 The Company may engage subcontractors in providing its Services and remains responsible for its own contractual obligations concerning the Services it provides directly.
5. Website Information
5.1 Information published on the Website is provided for general informational and business purposes. 5.2 Unless expressly agreed otherwise in writing, Website information does not constitute: legal representation; an attorney-client engagement; regulated tax advice; investment advice; portfolio management; banking services; payment services; accounting or audit services; or any other regulated professional service requiring an authorisation not held by the Company.
6. No Automatic Contract
6.1 The publication of information or Services on the Website does not by itself constitute an offer capable of creating a contractual relationship unless expressly stated otherwise. 6.2 A contractual relationship arises only in accordance with Article 2.4.
7. Prices and Payment
7.1 The price of the Company's Services shall be stated in the applicable order confirmation, service agreement or invoice and may be stated in EUR or CZK. 7.2 Payment shall be made by bank transfer or other payment method specified by the Company. 7.3 Unless otherwise agreed, payment is due within the period stated on the invoice. If no payment period is stated, payment is due within fourteen (14) days of the invoice date. 7.4 In the event of late payment, the Company is entitled to statutory default interest in accordance with applicable law. 7.5 Where the Company merely introduces the Client to a Licensed Provider (including, where applicable, a bank or payment institution), the price for the Licensed Provider's underlying service is payable directly to the Licensed Provider in accordance with Contract B. The Company does not invoice the Client for that underlying service. Any commission payable to the Company by a Licensed Provider arises under the separate commercial arrangement between the Company and the Licensed Provider. 7.6 Except where required by mandatory consumer-protection law (see Article 15) or expressly agreed in the applicable order confirmation, service agreement or invoice, fees paid for Services already performed by the Company are non-refundable. Where the Company has not yet commenced performance of the relevant Services, the Company may, at its discretion or where required by law, refund fees paid, less any costs reasonably and demonstrably incurred.
8. AML and Client Identification
8.1 The Company applies applicable anti-money laundering and counter-terrorist financing requirements to the extent applicable to its activities and Services. 8.2 The Client shall provide accurate and complete information and documentation reasonably required by the Company for identification, verification, risk assessment or compliance purposes. 8.3 The Company may refuse or discontinue Services where required information or documentation has not been provided or cannot reasonably be verified. 8.4 The Company may suspend, restrict or refuse Services where required by applicable law or where reasonably necessary to address identified compliance risks.
9. Confidentiality
9.1 The Company shall treat information received from the Client as confidential. 9.2 Information may be disclosed where: (a) the Client has consented; (b) disclosure is required or permitted by law; (c) disclosure is necessary to perform the Services; or (d) disclosure is made to persons bound by appropriate confidentiality obligations.
10. Intellectual Property
10.1 Unless otherwise indicated, the Website and its content, including text, graphics, design, logos and other materials, are protected by applicable intellectual property laws. 10.2 No intellectual property rights are transferred merely by accessing the Website. 10.3 Where the Company prepares a deliverable for a Client that constitutes a copyright-protected work, the Client's rights to use that deliverable shall be determined by the applicable agreement and, where no specific agreement exists, by applicable copyright law. 10.4 The Company's templates, methodologies, know-how and general materials remain the Company's property unless expressly agreed otherwise.
11. Third-Party Service Providers
11.1 The Company may use third-party infrastructure and service providers in connection with the Website and its Services. 11.2 Where a third party processes personal data on behalf of the Company, the Company shall apply appropriate data-protection arrangements where required by law.
12. Website Availability
12.1 The Company does not guarantee uninterrupted availability of the Website. 12.2 The Website may be temporarily unavailable due to maintenance, security measures, technical failures or circumstances beyond the Company's reasonable control.
13. Prohibited Use
Users shall not use the Website: (a) for unlawful purposes; (b) to commit or facilitate fraud; (c) to obtain unauthorised access to systems; (d) to introduce malicious software; (e) to infringe intellectual property or other rights; (f) to circumvent applicable compliance requirements; or (g) otherwise in breach of applicable law.
14. Rights and Obligations
14.1 The Company shall provide the Services with reasonable professional care and in accordance with applicable law. 14.2 Where the Company introduces the Client to a Licensed Provider, the Company does not itself provide the regulated or professional service provided by that Licensed Provider. The Company is not responsible for: (a) legal advice provided by the Licensed Provider; (b) notarial acts; (c) decisions of public authorities; (d) the Licensed Provider's deadlines or performance; (e) the Licensed Provider's fees; (f) the Licensed Provider's professional insurance or liability coverage; or (g) the Licensed Provider's decision whether to open or maintain an account, or the terms on which it does so. 14.3 This limitation does not exclude the Company's liability for its own acts or omissions. 14.4 Where the Client is an Entrepreneur, and to the maximum extent permitted by mandatory law, the Company's aggregate liability arising from or in connection with the Services shall not exceed the total fees actually paid by that Client to the Company for the relevant Services during the twelve (12) months preceding the event giving rise to the claim. 14.5 To the extent permitted by law, the Company shall not be liable to an Entrepreneur for loss of profit, loss of revenue, loss of business opportunity or indirect or consequential loss. 14.6 Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by mandatory law. 14.7 Where the Client is a Consumer, mandatory consumer-protection law prevails over any conflicting limitation.
15. Consumer Provisions
15.1 This Article applies only where the Company itself provides and invoices the relevant Services to the Consumer. 15.2 Before concluding a distance contract, the Company shall provide the Consumer with information required by applicable consumer law. 15.3 Where applicable law provides a fourteen-day withdrawal right for a distance contract, the Consumer may exercise that right in accordance with applicable law. 15.4 Where the Consumer expressly requests that performance begin before expiry of the withdrawal period, the Company shall obtain any consent or acknowledgement required by applicable law. 15.5 Where applicable law requires the Consumer to pay for Services performed before withdrawal, the Company may charge the corresponding proportionate amount. 15.6 The Consumer may exercise a withdrawal right, where applicable, by sending an unequivocal statement to the Company using the Company's contact details. 15.7 Consumer disputes may be submitted to the Czech Trade Inspection Authority for alternative dispute resolution in accordance with applicable law. ČOI +1
16. Business Clients
16.1 Where the Client is an Entrepreneur, consumer-specific withdrawal rights and other mandatory consumer protections do not apply except where required by law. 16.2 The parties may agree contractual terms that differ from default provisions of the Civil Code to the extent legally permitted.
17. Personal Data
17.1 Personal data is processed in accordance with the Company's Privacy Policy. 17.2 The Privacy Policy forms part of the Company's contractual and information framework but does not modify the parties' substantive contractual obligations unless expressly stated.
18. Governing Law and Disputes
18.1 These Terms and the contractual relationship between the Company and the Client are governed by the laws of the Czech Republic. 18.2 Mandatory consumer-protection provisions applicable to a Consumer's habitual residence remain unaffected. 18.3 Disputes shall be submitted to the competent courts of the Czech Republic, subject to mandatory jurisdiction rules applicable to Consumers.
19. Amendments and Final Provisions
19.1 If any provision of these Terms is invalid or unenforceable, the remaining provisions remain unaffected. 19.2 The Company may amend these Terms where reasonably necessary due to changes in applicable law, Services, security requirements or Website operation. 19.3 Amendments shall not retroactively alter rights and obligations arising from contracts already concluded unless permitted by applicable law or agreed with the Client. 19.4 The current version of the Terms shall be published on the Website together with its effective date. 19.5 These Terms are effective as of 21 August 2026.
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